Simply worded, an adjustment letter is a formal reply to a customer’s claim or complaint. A goodwill adjustment letter will inform the latter that the company has received their complaint. It will also specify what corresponding actions the company will take to resolve the issue.

The acceptance of the customer’s claim may come in different forms, from a simple regret for the mistake to making corrections for such mistake in the form of compensations. Responding to such claims is essential in promoting the goodwill of the company and in maintaining cordial relationships with customers. Click here to read more.