What Are Consumer Lawyers? Consumer issues can arise whenever a person purchases goods or services. A consumer protection lawyer mainly advocates for their client’s rights in civil lawsuits to ensure that businesses adhere to all regulations. Consumer lawyers in Kenya may decide to work through the Consumer Protection Agency, which regulates the consumer industry. The agency licenses and regulates professionals, investigates consumer and financial scams, and criminally prosecutes scammers.

The Consumer Protection Agency can also help injured people bring civil lawsuits against fraudulent businesses or professionals. Typically, the Agency will investigate the alleged fraudulent business misconduct and determine whether the business was fraudulent.

The Consumer Protection ACT, 2012

Consumer rights in Kenya are fundamental rights afforded to consumers provided for under the Bill of Rights in the Constitution of Kenya (2010). Article 46(1) (TCK) provides that consumers have certain rights in respect of goods and services offered by public entities or private persons:-

• to goods and services of reasonable quality;
• to the information necessary for them to gain full benefit from goods and services;
• to the protection of their health, safety, and economic interests; and
• to compensation for loss or injury arising from defects in goods or services.

The Consumer Protection Act, 2012 (“the Act”) aims to promote and advance the social and economic welfare of consumers in Kenya, including protecting consumers and preventing unfair trade practices in consumer transactions.

Who Is a Consumer?

The term consumer is defined in the Act as meaning:-

• a person to whom particular goods or services are marketed in the ordinary course of the supplier’s business;
• a person who has entered into a transaction with a supplier in the ordinary course of the supplier’s business, unless the transaction is exempt from the application of this Act;
• a user of particular goods or a recipient or beneficiary of specific services, irrespective of whether that user, recipient or beneficiary was a party to a transaction concerning the supply of those particular goods and services; and
• a franchisee in terms of a franchise agreement, to the extent applicable in terms of the Act.

The Act defines a consumer agreement as an agreement between a supplier and a consumer in which the supplier agrees to supply goods or services in exchange for payment.

The Rights

• The right to commence class action or join in such action;
• The right to the protection under the Sale of Goods Act shall apply with necessary modifications and any provision, whether part of the consumer agreement or not, that purports to negate or vary any implied condition or warranty under the Sale of Goods Act or any condition or warranty under the Act is void.
• In respect of the amount quoted in an estimate under a consumer agreement, the supplier shall not charge the consumer an amount that exceeds the estimate by more than 10%;
• Any ambiguity that allows for more than one reasonable interpretation of a consumer agreement provided by the supplier or any information that must be disclosed under the Act shall be interpreted to the consumer’s benefit.
• The protection from being charged for any protection under the Act save for where a person discloses the entitlement’s existence and direct availability to the consumer and the cost before the consumer agrees to pay the charge.
• Protection against the demand of payment by suppliers from making any representation that suggests that a consumer is required to make payment in respect of any unsolicited goods or services;

What Constitutes An Unfair Practice?

False representation

A few of the “representations” that are construed as false, misleading or deceptive representations include the following:-

• That the goods or services have attached to its sponsorship, performance, characteristics, or qualities, which do not exist.
• That the goods or services are of a particular standard, quality, grade, style or model when not;
• That the goods have been used to an extent that is materially different from the fact;
• That the goods or services are available for a reason that does not exist;
• That a previous representation has supplied the goods or services if they have not;
• That the goods or services are available or can be delivered or performed when the person making the representation knows or ought to know they are not available or cannot be offered or performed;
• That the goods or services will be available or can be delivered or performed within a specified time when this is incorrect;
• That a service, part, replacement, or repair is needed or advisable if it is not;
• That a specific price advantage exists if it does not;
• A representation that misrepresents the authority of a salesperson, representative, employee or agent to negotiate the final terms of the agreement;
• A representation that misrepresents the purpose or intent of any solicitation of or any communication with a consumer;
• A representation that misrepresents the purpose of any charge or proposed charge;
• A representation that misrepresents or exaggerates the benefits that are likely to flow to a consumer if the consumer helps a person obtain new or potential customers;

Unconscionable representation

The Act sets out, without limitation, what may be taken into account in determining whether a representation is “unconscionable” –

• That the consumer is not reasonably able to protect their interests because of disability, ignorance, illiteracy, inability to understand the language of an agreement or similar factors;
• That the price grossly exceeds the price at which similar goods or services are readily available to like consumers;
• That the consumer is unable to receive a substantial benefit from the subject matter of the representation;
• That there is no reasonable probability of payment of the obligation in full by the consumer;
• That the consumer transaction is excessively one-sided in favour of someone other than the consumer;
• That the terms of the consumer transaction are so adverse to the consumer as to be inequitable;
• That a statement of opinion is misleading, and the consumer is likely to rely on it to their detriment or
• That the consumer is subjected to undue pressure to enter a consumer transaction.

What Do Consumer Lawyers Cover?

Consumer law primarily focuses on civil remedies to solve problems. The most common example is a lawsuit. However, consumer protection law sometimes also allows for criminal sanctions. This means prosecutors may file charges in criminal misconduct cases, such as consumer fraud or embezzlement.

A consumer protection lawyer may work in any of the following practices:

• Advocacy groups working on behalf of a public interest organisation;
• Large law firms which work to help corporations understand and adhere to all relevant consumer protection measures;
• Small law firms, as well as solo practices, working on behalf of individuals;
• In-house counsel, such as consumer lawyers working directly for credit companies; and,
• Government agencies enforce consumer protection laws by utilising executive enforcement proceedings and other judicial actions.

Remedies

Any agreement, whether written, oral, or implied, entered into by a consumer after or while a person has engaged in an unfair practice may be rescinded by the consumer, and the consumer is entitled to any remedy that is available in law, including damages.

Where rescission is impossible, a consumer is entitled to recover the amount by which the consumer’s payment under the agreement exceeds the value that the goods or services have to the consumer to recover damages or both.

Each person who engaged in an unfair practice will be liable jointly and severally with the person who entered into the agreement with the consumer for any amount to which the consumer is entitled under Section 16 of the Act.

The Act provides that a court may award exemplary or punitive damages and any other remedy in an action commenced under this section.

Do You Need to Hire a Consumer Lawyer?

If you are experiencing any legal issues associated with consumer protection, consult a consumer lawyer. An experienced and local consumer lawyer will know if you can join any existing class action lawsuits or if you should begin your own. An experienced lawyer will also understand the county and national laws regarding the matter and how best to represent you legally.

Additionally, a lawyer can help you initiate a private civil claim against the party who harmed you by filing a lawsuit against them. Next, a lawyer will gather all necessary evidence for a successful lawsuit and represent your interests in court.

If you have been accused of fraud, a consumer lawyer can help you clear your name and return to good standing. In any case, a consumer protection lawyer can help protect your rights in civil lawsuits or disputes arising from consumer issues.

Remote Consumer Lawyers in Kenya

Our lawyers work remotely, which not only helps to reduce costs but also provides us with the flexibility to engage with businesses from anywhere in the world. Rayness Analytica has years of experience in remote engagements, supporting onboarding and managing thousands of remote relationships.

If you have further questions or concerns, please contact us through our Contact Us page. We aim to become your preferred choice for consumer lawyers in Nairobi, Kenya.