How much does it cost to hire an email handler?

Email handlers provide customer support over email using templates. They sort complaints and respond to incoming emails to resolve Gmail or Microsoft Outlook issues. They also handle web searches to optimize products and services for customer needs and create and send campaign emails. They might offer administrative assistant services like scheduling appointments and organising your inbox.

Email handler costs vary depending on experience, project scope and geographic location. Depending on expertise and location, you might see hourly rates ranging from $10-$50. Email handlers typically offer a range of related services in customer care and virtual assistant work, so your business needs will play a significant role in determining an email handler’s rates.

Experience and Expertise

Email handlers are highly adaptable professionals who do not necessarily hold formal education. They can cater to your email needs daily, part-time, or per-campaign. Their flexibility extends to offering a variety of related services. The more years of experience they have, the more adaptable and versatile they become, which is often reflected in their rates.

An entry-level email handler might handle basic tasks such as emailing clients and organizing your inbox. An intermediate handler might develop custom templates and be more involved in resolving customer issues. However, it's the expert email handlers who genuinely stand out. They possess a comprehensive understanding of best email practices and service management, making them the ideal choice for your business. They are also most likely to have speciality training in healthcare and government, further enhancing their expertise.

Scope of Work

Your project scope will also influence the cost. A mail handler organising your Gmail account will be a less intensive project than providing daily email support to your customers. The more time and energy your project will take an email handler, the more they’ll likely charge.

Geography

Where an email handler lives will impact hourly rates because living costs vary significantly between cities and countries. Professionals in large cities like New York and Seattle might charge more than those in less populated cities. Consider physical location when looking to work with an email handler. In addition to cost, consider time differences and potential language barriers. Email handlers often use templates to respond to customers but typically personalise them to provide a human touch.

Popular email handling projects & cost examples

Inbox management

Email handlers specialising in inbox management help maintain a clear inbox and organise incoming messages so that you see essential emails. Inbox management can be charged at a $10-$50 hourly rate or a monthly flat rate that reflects the time and scope of your email management needs.

Multiple email inbox handling

Email handlers who manage multiple inboxes might charge between $30 and $100 an hour, or about $5 per user per month.

Follow up with leads

Once you have a lead, it’s crucial to maintain contact to ensure your product or service remains in their mind. Email handlers can follow up with leads, preventing potential customers from falling through the cracks. This service is invaluable and is typically charged within the range of typical hourly rates.

Optimise your email account

A skilled email handler will know which email plugins and add-ons can help improve and automate your email. Since this might be a one-time service, you might pay a flat rate rather than an hourly fee.

Find Talent at the World’s Work Marketplace

Find an email handler on Rayness Analytica. Freelancers offering email handling services have profiles that list their skills and areas of expertise so you can find the right fit for your needs. Reviewing customer ratings and contractor profiles will help you feel confident in your search.